Returns & Refunds
Shop with confidence. Every piece is one-of-one and authenticated before it ships — and if something's wrong, we make it right.
Last updated · 18 July 2026
If It's Wrong
Full refund within 14 days
Authenticity
Guaranteed — or your money back
Change of Mind
Store credit · 3-day windowless 15% restocking + return label
Every Piece
Tamper-tagged & photographed
If something's wrong, we make it right — no runaround.
Every piece is one-of-one and authenticated before it ships. We refund you in full if it arrives not as described, damaged, or if authenticity is ever in question. Because our pieces are singular, change-of-mind returns come back as store credit — and a few simple condition rules (tags on, unworn) keep every piece pristine for the next collector.
Before You Buy
Can I return this?
Did the piece arrive not as described, damaged, or with authenticity in doubt?
Is it a final-sale item — jewelry, intimates, swimwear, or beauty?
Is the tamper tag still attached, with tags, packaging & invoice intact?
Has it been worn, styled, scented, or altered?
Answer above to check
Tell us about your piece and we'll show how a return would work.
This is a guide — final decisions are made by our team on inspection.
The Full Policy
We refund you in full, to your original payment, if a piece arrives:
- Not as described — materially different from the listing (undisclosed damage, wrong measurements, alteration).
- Damaged or defective.
- With its authenticity in question — guaranteed, or your money back, verified by a third-party authenticator. See our Authenticity Guarantee.
Because every piece is one-of-one, we can't offer cash refunds for change of mind. If you reach out within 3 days of delivery and the piece comes back flawless with its tamper tag still attached, we'll issue store credit (less a 15% restocking fee), valid 12 months. We'll email you a prepaid return label; its cost is deducted from your store credit.
Every piece ships with a tamper-evident tag and is photographed before it leaves our warehouse. A return can't be accepted if the tag has been removed, or if the piece shows any sign of wear, styling, steaming, makeup, scent, or alteration.
- Include original packaging, tags, and invoice; shoes with their box.
- We do not rent or loan garments under any circumstances.
- Email admin@shopvaultnyc.com with your order number (and photos, if something's wrong).
- Once approved, we'll email you a prepaid return shipping label — pack the piece and drop it off within 3 business days.
- When the fault is ours, the label is on us. For a change-of-mind return, the cost of the label is deducted from your store credit.
- Items returned without prior approval can't be accepted.
International: mark customs forms "Returned Goods." Any duties or fees charged are deducted from your refund.
These are not returnable:
- Jewelry, intimates, swimwear, and beauty
- Gift cards and custom or personalized products
- Anything marked Final Sale
For orders shipped to the EU, your statutory 14-day right of withdrawal applies where required by law. Items must be unworn, unused, with the tamper tag and tags attached, in original packaging, with proof of purchase. Change-of-mind EU returns follow the same condition rules and may be issued as store credit less a restocking fee where permitted.
Once we receive and inspect your return, approved refunds are issued to your original payment method — or as store credit — within 10 business days. Your bank or card provider may need additional time to post it. If more than 15 business days have passed, email us at admin@shopvaultnyc.com.
Need to start a return?
Reach our team with your order number and we'll review it, case by case.
Prefer email? admin@shopvaultnyc.com
A collection of European luxury — held in Manhattan, awaiting the right collector.